How To: Cancel Proactiv

Cancel Proactiv

Make sure you provide a valid e-mail address - a confirmation e-mail is sent to the address specified at the end of the cancellation process.

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Terms Of Use

JMOTTO, LLC Terms of Use Agreement
        Date of last revision: July 8, 2016

This terms of use agreement (the “Agreement”) is made by and between JMOTTO, LLC, a Delaware limited liability company, doing business as Cancel Wizard (“JMOTTO” or “Company”), and the person or entity (“Users” or “you” or “User”) (each a “Party” or jointly, “Parties”) that has decided to use the services of JMOTTO, or any websites or apps associated with JMOTTO, or any features, products, graphics, text, images, photos, audio, video, location data, computer code, and all other forms of data and communications (collectively, “Content”) made available by the Company (together, “Services”).
        By using the Services in any way, you agree to be bound by this Agreement. If you do not accept and agree to be bound by all of the terms of this Agreement, including the Privacy Policy, posted at https://cancelwizard.com/legal/privacy-policy.html and incorporated by reference herein, do not use the Services.
        The terms of this Agreement are subject to change by the Company at any time. It is the responsibility of User to check this Agreement periodically for any changes. Continued use of the Services shall constitute acceptance of the new terms of use Agreement.

I.  Description of the Services
        JMOTTO is a service that assists individuals in cancelling their memberships and other associations with providers that rebill for services and products.  To do so, JMOTTO both: provides free information on how a User can cancel her or his memberships, and offers pay-services for JMOTTO to cancel those memberships on behalf of a User.  JMOTTO is in no way affiliated with the rebilling providers from which Users wish to cancel services.

II. Your Use of the Services
        A.  User Representations and Eligibility to Use Services
        By registering and using the Services, you represent and warrant you: (i) have the authority and capacity to enter this Agreement; (ii) if acting on behalf of an individual or entity, you have the authority to act on behalf of that individual or entity; (iii) are 18 years or older; and (iv) are not otherwise precluded or ineligible to use the Services and has not been previously suspended from using the Services under any name or entity.
        B.  Truthfulness of Information
        You represent and warrant that all information you submit when using the Services is complete, accurate, and truthful. You are responsible for maintaining the completeness, accuracy, and truthfulness of such information. 
        C.  Limited Use of Services
        The Services are only for the uses specified in this Agreement. You may not use the Services or any Content contained in the Services in connection with any commercial endeavors outside of this Agreement. The Company reserves the right to investigate and take legal action in response to illegal and/or unauthorized uses of the Services, including illegal use of Content and unauthorized access of or linking to the Services.
        D.  No Infringement: Company
        You agree that the Company’s Services contain proprietary information and material that is owned by the Company and is protected by applicable intellectual property and other laws, including but not limited to trademark, copyright, patent, and trade secret laws. The Company’s ownership extends to all content, features, and functionality on the website and in Company communication that is protected or protectable under the law. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Services in compliance with this Agreement. No portion of the Services may be reproduced in any form or by any means, except as expressly permitted in this Agreement or otherwise in writing by an authorized agent of the Company. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Services in any manner, and you shall not exploit the Services in any unauthorized way. In no way should your use of the Services be construed to diminish the Company’s intellectual property rights or be construed as to provide you a license or the ability to use the Services in any context other than as expressly permitted under this Agreement.
        E.  Prohibited Activities
        Users shall not engage in the following activities: 
        1.  Use the Services for any unlawful activities or in violation of any laws, regulations, contractual provisions, or parking restrictions;
        2.  Use the Services to promote violence, degradation, subjugation, discrimination or hatred against individuals or groups based on race, ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity;
        3.  Access another User’s account without permission;
        4.  Publish or allow to be published malicious code intended to damage any mobile device, browser, computer, server, or network hardware;
        5.  Spam any comments section with offers of goods and services, or inappropriate messages;
        6.  Use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any portion of the Services;
        7.  Decompile, reverse engineer, or otherwise attempt to obtain the source code of the Services; or
        8.  Solicit passwords or personal identifying information for commercial or unlawful purposes from other Users or disseminate another person’s personal information without his or her permission.

F.  Application of Agreement Regardless of Type of Use
        The terms of this Agreement apply regardless of how Users use the Services, including accessing free content on the website and using pay services via the website, e-mail, or telephone.

G.  Refund Policy
        If the Company is unable to cancel a service or product for a User who has paid for a cancellation service, the Company will contact User to update User on the status of the cancellation and offer User a refund upon User’s request.  Refunds are not provided where: (1) User does not request the refund; (2) a request is not received within ninety (90) days after the Company contacts User concerning a refund request; (3) User contracts the Company to cancel with a provider where the Company’s role is to mail a certified letter and not conduct foll0w-up; (4) User did not fully cooperate, did not timely respond to a request for additional information, or otherwise obstructed the Company’s efforts, as determined by the Company; or (5) User violated any policy or provision of any agreement with the Company, as determined by the Company.  These terms govern regardless of whether User or the Company terminates the Company’s Services.  Upon a request for a qualifying refund, the Company will refund the portion paid for cancellation of that specific service.

III.  Notices and Disclaimers
        The Company operates for the limited purpose of providing information and assisting Users concerning the termination of memberships to rebilling services.  When using the Company’s Services, Users acknowledge and accept the following:
        1.  The Company provides access to free information concerning how to cancel memberships generally and with specific providers.  Individual providers can change their procedures for cancellation at any time; the Company endeavors to keep information concerning cancelling up to date, but cannot guarantee all information is current.  The information the Company provides is for informational purposes only and is not a guarantee or formal statement as to: what any given provider requires or will require, or what the result of following such information will be.  Users are responsible to confirm any information as they see fit.
        2.  The Company is not affiliated with, endorsed by, or acting on behalf of any providers. The Company is a third party and acts on behalf and at the request of its Users, when engaged to do so.  The Company has no control over the policies or actions of providers.  If there is a dispute between a provider and a User who is using the pay Services, the Company will make reasonable efforts to resolve the dispute to complete a cancellation.  The Company makes no guarantees concerning results.
        3.  By engaging in the pay Services with the Company, User authorizes the Company to act on behalf of User, without limitation, for the purpose of cancelling the service or product.
        4.  When a User engages the Services, she or he authorizes the Company to collect, store, and use her or his personal information to carry out the Services requested.  For full information on the nature and use of such information, consult the Privacy Policy at https://cancelwizard.com/legal/privacy-policy.html.
        5.  The Company utilizes third-party payment services (currently, Stripe Payments) to handle payment services.  The Company generally covers fees for use of those services.  However, User understands the Company has no control over the fees the third party charges or any changes in the third party’s fee structures or policies. User acknowledges that these services may charge a transaction fee in addition to the fee charged by the Company and, if User has any issue with charges, those issues need to be addressed with the third-party payment service.  The Company is not responsible for disputes between User and the third party.
        6.  Third-party services have their own terms of use, privacy policies, and other requirements that User should review prior to utilizing those services.  The Company has no control over, and makes no representations concerning, any third-party’s policies or operations.
        IV. Waiver and Indemnification
        A.  Waiver of Liability
        The Company assists Users in cancelling their memberships with rebilling providers.  When using information provided by the Company, User is solely responsible for confirming the accuracy of such information and for her or his decision to follow any information provided.  Furthermore, when requesting the Company act on User’s behalf, the Company is not liable for any actions, or their consequences, of the provider or User.

User waives any liability of or claims against the Company for any injuries or damages (including compensatory, punitive, special, or consequential damages) User incurs as a result of using any of the Services, including any claim or liability stemming from the Company’s negligence.
        B.  Indemnification
        If the Company is subject to a complaint, demand, mediation, arbitration, litigation, or other pursuit based upon User’s conduct relating to or from use of the Services—including providing the Company false information, violating this Agreement, or otherwise misusing the Services—User agrees to indemnify the Company for all costs, expenses, and fees (including attorneys’ fees by the attorneys of the Company’s choice) it expends in defending itself against or otherwise addressing such pursuit.  User agrees to indemnify the Company as soon as the Company incurs the costs, expenses, and fees, whether those are billed by event, or in week, month, or some other interval.

V.  Termination
        A.  Right and Grounds to Terminate User Access
        To protect the Company and its Users, the Company reserves an unrestricted right to refuse, terminate, block, or cancel a User’s use or access to the Services at any time, with or without cause.  User acknowledges here that User has no right to use of the Services.  Primary reasons warranting termination include (and primary reasons leading to suspension pending investigation of claims or evidence of the following): 
        1.  A User violating any of the provisions of this Agreement; 
        2.  A User hindering or interfering with the Company in providing its Services;
        3.  A User making misrepresentations, lying, or deceiving the Company or providers; and,
        4.  A User using the Services or Content in violation of any international, federal, state, or local law, or applicable regulation, rule, or order by any regulatory, governing, or private authority, or a court of competent jurisdiction.
        B.  No Right to Services or Content
        User neither possesses nor retains any ownership of or rights to the Services or any content generated by the Company, User, or other Users.  Upon termination, User has no right to access or have returned any such information.
        C.  Survival
        After termination, the Company retains all rights to content as specified in this Agreement.  Sections II, IV, and VI of this Agreement survive after termination.

VI. General Provisions
        A.  DMCA Violations
        If you believe any Content on any Services of the Company infringes on your copyright, you may request removal of the Content by contacting the following address:  support@cancelwizard.com. The Company will respond to all requests as quickly as possible and to the best of its ability.
        B.  Successors and Assignees
        The Company may assign this Agreement to an affiliate or in connection with a merger or sale of all or substantially all of the Company’s ownership or assets. Users may not assign this Agreement without express written permission from the Company.

User agrees that any waiver or protections afforded to the Company are also provided to its affiliates, directors, officers, principals, employees, agents, and successors in their roles and relationship with the Company.  User also acknowledges that all waivers and agreements bind not only User, but any of User’s successors, heirs, agents, and other representatives.
        C.  Arbitration
        The exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof) or the Service shall be binding arbitration administered by the American Arbitration Association. Users may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding.  Parties understand and accept that, by agreeing to arbitration, the Parties are foregoing their access to a trial by jury.
        D.  Governing Law and Venue
        This Agreement will be governed by and construed in accordance with the laws of the State of Colorado. The venue for any disputes including mediation, arbitration, or litigation shall be Denver, Colorado. Each Party agrees to waive the following defenses to any action brought in Colorado: forum non conveniens and lack of personal jurisdiction. 
        E.  Waiver
        If one Party waives any term or provision of this Agreement at any time, that waiver will only be effective for the specific instance and specific purpose for which the waiver was given. If either Party fails to exercise or delays exercising any of its rights or remedies under this Agreement, that Party retains the right to enforce that term or provision at a later time.
        F.  Severability
        If any provision of this Agreement is invalid or unenforceable, whether by the decision of an arbitrator or court, by passage of a new law, or otherwise, the remainder of this Agreement will remain in effort and be construed and enforced consistent with the purpose of this Agreement, to the fullest extent permitted by law.  Furthermore, if a provision is deemed invalid or unenforceable, the Parties agree that provision should be enforced to the fullest extent permitted under the law, consistent with its purpose.

G.  Understanding of Agreement
        You acknowledge that you understand the terms and conditions of this Agreement. You also acknowledge that you could discuss these provisions with a lawyer at your own expense prior to entering into this Agreement, and have either done so or chosen not to do so in entering this Agreement.  Regardless of your choice, you intend to be fully bound by this Agreement.
        H.  Entire Agreement
        This Agreement, together with the Privacy Policy, constitutes the entire agreement between the Company and you, and supersedes all prior agreements, representations, and understandings, oral or written, between the Parties.

Cancel Proactiv Manually

Using a combination of skin products that cleanse, treat, and repair your skin, Proactiv is one of the leading acne fighting treatments on the market. Proactiv has become a household name due to celebrity endorsements and being touted as an all-round solid product. Many testimonials boast the success consumers have enjoyed using Proactiv, and popular beauty magazines like Self, Better Homes and Gardens, Seventeen, and People have applauded Proactiv for its acne-fighting abilities.

When you sign up to purchase Proactiv, you aren’t purchasing a one-time product. The Proactiv product will be shipped to you every 60 days, and your account will be billed regularly until you cancel your order.

According to Jezebel, “There are dozens of websites dedicated to documenting Proactiv-related consumer advocacy issues, and over 200 negative complaints and reviews of Proactiv on Consumeraffairs.com, many of which reference misleading (and rude) customer service representatives, unsolicited deliveries, and false cancellations.”

If you’re curious as to how to cancel your Proactiv membership, here’s how to do so:

What You’ll Need

Recent Proactiv invoices
Proactiv account number
Personal information
Billing information

Steps to Cancel

Call the Proactiv customer support line at 1-800-309-4796 and request a cancellation.
Follow the prompts to connect with a customer service representative.
Once you connect with a Proactiv customer service representative, state your desire to cancel your continual shipment. Give them your Proactiv account number (found on your invoices), personal information, and products that you currently receive. Tell him you would like to stop future shipments/billing.
As with any membership or agreement, retain documentation, invoicing, and correspondence for your records. That way, you can refer back to the information if you are having trouble canceling.
Review your bank or credit card statement associated with your Proactiv membership 30, 60, and 90 days after you cancel to ensure you are not seeing any bills come through after you cancel.

If you’d like CancelWizard to help cancel your Proactiv account, scroll down and click on the "Cancel Online" button now! As always, feel free to share your experience canceling Proactiv in the comment section below.

Your Comments

Jona On November, 9th 2012 I don't want to pro active because it I am using some other cream please cancle my order Support_Reply: Jona, Please note that you contacted CancelWizard not Proactiv. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts. We are not associated with Proactiv. We do however offer a paid service to aid individuals in cancelling their accounts. If you would like our assistance with canceling your account, just click on the Cancel Online button above to begin. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price.
Niraj On October, 10th 2012 The creams didn't work on my skin it made my sink more dry and I am still breaking out the dark spot corrector didn't even make a difference so I would like to cancel my acct

Phone:	888-499-8329
Alternate Phone:	800 887 2824 Canada
E-mail:	1800 338 383 Au
Address:	Guthy-Renker LLC
Alternate Address:	3340 Ocean Park Blvd, Suite 3055
City:	Santa Monica
State:	CA
Zip:	90405

Cancel Proactiv

Make sure you provide a valid e-mail address - a confirmation e-mail is sent to the address specified at the end of the cancellation process.

First Name

Last Name

Email Address

Phone Number

Cancel Proactiv Manually

What You’ll Need

Steps to Cancel

Company Information

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

Your Comments

Cancel Proactiv

Make sure you provide a valid e-mail address - a confirmation e-mail is sent to the address specified at the end of the cancellation process.

First Name

Last Name

Email Address

Phone Number

Cancel Proactiv Manually

What You’ll Need

Steps to Cancel

Company Information

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:Cancel Online

Your Comments

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service: