Cancel Proactiv

Make sure you provide a valid e-mail address - a confirmation e-mail is sent to the address specified at the end of the cancellation process.

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Cancel Proactiv Manually

Using a combination of skin products that cleanse, treat, and repair your skin, Proactiv is one of the leading acne fighting treatments on the market.  Proactiv has become a household name due to celebrity endorsements and being touted as an all-round solid product. Many testimonials boast the success consumers have enjoyed using Proactiv, and popular beauty magazines like Self, Better Homes and Gardens, Seventeen, and People have applauded Proactiv for its acne-fighting abilities.

When you sign up to purchase Proactiv, you aren’t purchasing a one-time product. The Proactiv product will be shipped to you every 60 days, and your account will be billed regularly until you cancel your order. 

According to Jezebel, “There are dozens of websites dedicated to documenting Proactiv-related consumer advocacy issues, and over 200 negative complaints and reviews of Proactiv on, many of which reference misleading (and rude) customer service representatives, unsolicited deliveries, and false cancellations.” 

If you’re curious as to how to cancel your Proactiv membership, here’s how to do so:

What You’ll Need

  • Recent Proactiv invoices
  • Proactiv account number
  • Personal information
  • Billing information

Steps to Cancel

  1. Call the Proactiv customer support line at 1-800-309-4796 and request a cancellation.
  2. Follow the prompts to connect with a customer service representative. 
  3. Once you connect with a Proactiv customer service representative, state your desire to cancel your continual shipment. Give them your Proactiv account number (found on your invoices), personal information, and products that you currently receive. Tell him you would like to stop future shipments/billing.
  4. As with any membership or agreement, retain documentation, invoicing, and correspondence for your records. That way, you can refer back to the information if you are having trouble canceling.
  5. Review your bank or credit card statement associated with your Proactiv membership 30, 60, and 90 days after you cancel to ensure you are not seeing any bills come through after you cancel.

If you’d like CancelWizard to help cancel your Proactiv account, scroll down and click on the "Cancel Online" button now! As always, feel free to share your experience canceling Proactiv in the comment section below.

Company Information

Phone: 888-499-8329
Alternate Phone: 800 887 2824 Canada
E-mail: 1800 338 383 Au
Address: Guthy-Renker LLC
Alternate Address: 3340 Ocean Park Blvd, Suite 3055
City: Santa Monica
State: CA
Zip: 90405

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

Your Comments

Jona On November, 9th 2012
I don't want to pro active because it I am using some other cream please cancle my order
Support_Reply: Jona, Please note that you contacted CancelWizard not Proactiv. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts. We are not associated with Proactiv. We do however offer a paid service to aid individuals in cancelling their accounts. If you would like our assistance with canceling your account, just click on the Cancel Online button above to begin. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price.
Niraj On October, 10th 2012
The creams didn't work on my skin it made my sink more dry and I am still breaking out the dark spot corrector didn't even make a difference so I would like to cancel my acct

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