Cancel Massage Envy

Massage Envy is a national franchisor of therapeutic massage. Based in the United States, the national franchise provides affordable massage and spa services at its 900+ locations. Unlike many spas, Massage Envy is a membership-based franchise: Each member must pay monthly dues similar to a gym membership. Massage Envy membership fees start at around $60 per month, and let’s be honest, this cost can stack up quick. Ergo, people find themselves wanting to get out of their Massage Envy contract.

Canceling any sort of membership can be anything but relaxing. After major surgery, this Massage Envy customer claims they were harassed for their monthly payments. According to this Massage Envy member in California, after they wanted to cancel their Massage Envy membership, they were not able to get a manager on the phone! It’s safe to say if the customer wanted to upgrade their package, the story may have ended a little differently. You'll see that Consumer Affairs lists multiple complaints about Massage Envy as well and ranked the company one out of five stars.

If you want to cancel Massage Envy, follow the steps below:

What You’ll Need:

  • Massage Envy membership agreement
  • Personal information
  • Payment information associated with your membership

Steps to Cancel: 

  1. If you want to cancel your Massage Envy membership during your auto-renewal term, you must provide 30-day advance written notice.
  2. Gather your membership agreement and read through the terms and conditions you agreed to.
  3. Draft a letter. Include your full name, address, phone number, and membership sign-on date. Then state your desire to cancel your membership.  
  4. Bring the letter to your “home” Massage Envy clinic (to the Massage Envy Spa clinic at which your membership originated) and deliver it to the front desk staff. 
  5. Ask the staff member for a timeline of when you’re cancellation will be processed. Then find out the last day you will be able to use your Massage Envy membership and if any additional charges will come through on your account as your cancellation is processed.
  6. Request documentation confirming your cancellation.
  7. Your account now should be cancelled. Review your bank statement or credit card 30 and 60 days after you’ve cancelled to ensure that the cancellation has been processed.

Expert Tips:

You may cancel your membership during the initial term of your membership upon the following conditions: 

  • You change your permanent residence to a location more than 25 miles from any Massage Envy Spa clinic. (Cancellations must be accompanied by written proof)
  • Permanent disability (Cancellations must be accompanied by a letter from your doctor)


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Your Comments

Cancelwizard On August, 9th 2010
Hi! Thanks for sharing your experience canceling Massage Envy. We are sorry for your frustration and hope to help in any way! Thanks for writing!
Junkjilani On August, 8th 2010
Massage Envy - Business Mal practice Please stay away from these frauds. They lure you into their contracts with false information saying. It will cost you $78 without contract but $39 with contract. What they don't tell you is you have to pay monthly membership charge of $20 which makes it $59 not $39. By the time you know this you must have signed the contract. When you ask them about it any additional massages in the month will cost you $39(nice). Hassles to get out of the contract: Get a doc certificate to get out the contract. What kind of sane person will sign the contract if he knows that he has to get a doc certificate to get out of the contract. But they withheld this information to get you sign the contract. The second is move away 25 miles from you current address ( wow so I have to move away to get out of your contract). When I insisted that I do not like their service and to get me out of their contract they said to get it from other towns. This is real hypocrisy they say they take you out of their contracts when you move away 25 miles but they want you to go other towns to get service in case you don't like service in this town - Great. Final touch - Their contracts are auto renewed. Incase you are not careful - you are stuck for another cycle. Please raise your voice against them.

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