If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:



Cancel True Credit Report

True Credit is a subdivision of the company TransUnion, and provides “free” credit reporting to those concerned or curious about their credit score. The company offers a free credit score that requires you to sign up for a trial subscription to a credit monitoring service. What most consumers don’t realize is that if you don't cancel within the week of signing up for the service, you will be charged $14.95 every month until you cancel.

Unfortunately, True Credit has multiple customer grievances when it comes to canceling the service. Here are some of the complaints on Complaints Board:

“After I purchased a new condo, I no longer needed the service. I called on 12/15/11 to cancel, yet they continued to bill me in both January and February 2012. I called again to cancel, and they said I could not, because I had accessed the webite earlier that day (yes, I did... to find out if I could cancel online... you can't). Called back severals days later to find out if the 2nd cancelation had been done, and it was not.” - Unhappy Chicagoan

“Truecredit.com (by Transunion) offers a monthly monitoring service ($14.95) to protect your credit. I subscribed and then tried to stop the monthly service. It took me several tries to end the service and the monthly fees continued; how to cancel is not on any of their websites and a phone number is very very difficult to find.” - Another unhappy customer

Is now the time for you to cancel this service once and for all? Follow these steps, or scroll to the bottom of the article and let CancelWizared handle the dirty work!

What You’ll Need:

  • Account information
  • Credit card associated with your membership
  • Personal details
  • Access to a phone

Steps to Cancel:

  1. Call True Credit’s customer service line at 1-800-493-2392 between 8:00 a.m. and 8:00 p.m. Monday through Friday.
  2. Follow the prompts to speak to a customer service representative. Once you get a representative on the phone, let them know you want to cancel your service. Be specific with them about the type of membership you signed up for, when the free trial started, and why you want to cancel.
  3. Using sales tactics, the representative may continue to try to convince you to keep the memership.
  4. Stay strong; keep repeating that you no longer want the service.
  5. The representative will process your cancellation request. You'll get an email confirming your cancellation. Keep the information - including any confirmation numbers and the name of the representative you spoke to on the phone.
  6. Watch your credit card statements 30 and 60 days after you cancel the service to make sure you don’t have any extra charges coming from True Credit.

If you’re trying to opt out of your True Credit membership, CancelWizard has rated this company and their cancellation policies as abusive. For your convenience, we recommend you let us cancel your True Credit account for you.


Company Information

Phone: 800-888-4213
Alternate Phone: -
E-mail: -
Address: TransUnion LLC Consumer Disclosure Center
Alternate Address: P.O. Box 1000
City: Chester
State: PA
Zip: 19022

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

Your Comments



Mark snella On April, 17th 2013
Please cancel my membership
Please note that you contacted CancelWizard not the vendor for which you are attempting to cancel an account. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts. We are not associated with the vendor for which you are attempting to cancel an account. Since we are a third party independent vendor, we do require a fee for our cancellation services. The fee for utilizing our cancellation service is $34.95. This is a service fee charged by CancelWizard, not by the vendor for which you are attempting to cancel an account. If you would like our assistance with canceling your account you would need to go to our website (http://www.cancelwizard.com) submit a cancellation request, and complete payment. Upon completion of payment we would begin the cancelation process. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price. Thank You, CancelWizard.com http://www.cancelwizard.com Email: support@canelwizard.com For more information please check us out on Facebook, Twitter, and YouTube. Facebook: http://www.facebook.com/cancelwizard Twitter: http://www.twitter.com/cancelwizard YouTube: http://www.youtube.com/cancelwizard Disclaimer: Please note that you are corresponding with CancelWizard, not the vendor for which you are attempting to cancel service. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts for a fee. We are not directly associated with any of the vendors for which we offer our cancellation service.
Dwi On February, 16th 2012
Call 866-212-2170, no one answers the number on their website.
Cancelwizard On May, 16th 2011
Veronica - Sorry for your frustrations. CancelWizard can help you cancel your True Credit Report account, all you need to do is fill out the form to the right of this article. Let us know if you have any questions! Thanks!
Veronica lopez On May, 13th 2011
Have been trying to call and cancel my account for 3 hours now and there is no pick up!!! What a fraud!
Cancelwizard On August, 9th 2010
Hi PennySue, Have you filled out the correct form to begin your cancellation process? http://cancelwizard.com/index.html
Pennysue crowe On June, 1st 2010
I was given a FREE 30 day membership and told I could cancel within the first 30 days at NO CHARGE. Please CANCEL my membership # ********** (May 20, 2010) and DO NOT CHARGE my account any $10.00 or any amount as I am cancelling within the allotted 30 day FREE membership period. Thank you, Pennysue Crowe PLEASE CONFIRM CANCELLATION to one of the e-mail addresses listed above. Pennysue Crowe

     
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