Many of us know Verizon for its cell phone service - it operates 104.6 million retail connections nationwide. Verizon also serves consumers by offering converged communications, information and entertainment services a advanced fiber-optic network, and delivers integrated business solutions in more than 150 countries.

In addition to their mobile service plans, Verizon offers digital subscriber lines, or DSL, for those needing Internet service in their home or business. Plans range from $19.99 and  up.

Disgruntled consumers take to the message boards and websites to describe the difficulty they have had when trying to cancel their Verizon DSL. For example, websites like MyThreeCents.com and RipOffReport.com report multiple customer complaints ranging from “I’m having difficulty canceling” to having “unacceptable customer service”.

When you sign any type of contract, it is vital for your bank account (and sanity) that you read the fine print. Many of us overlook the terms and conditions we sign on for with most contracts, especially when it comes to telecommunications. Who has time for reading 10 pages of legalese?

If you are in the position where you want to cancel your Verizon DSL, read on…. We have listed out the steps you need to take.

What You’ll Need:

• Access to a phone
• Account information
• Products associated with your DSL service
• Original Verizon DSL plan Terms and Conditions 
• Billing information associated with account

Steps to Cancel: 

1. Call Verizon at 1-800-VERIZON (1-800-837-4966). (You must make your cancellation request by telephone.) Cancellation between Monday andFriday, 8 a.m. to 6 p.m. 
2. Follow the prompts to connect with a representative. If you are having trouble, press “0” to speak to an operator immediately. 
3. State your desire to cancel your Verizon DSL plan. Notify the representative of the initial date your contract was signed, what services you use through Verizon, and your reason for canceling. Be firm with the representative if you truly want to cancel. Sales tactics may steer you from canceling, but stay strong!
4. Ask the representative what cancelation fees you should expect to see on your account. If you cancel sooner than your contract expires, you can expect to pay up to $100 in cancelation fees. 
5. Find out what address you should send back your Verizon DSL equipment to. Jot it down for later.
6. Ask for a confirmation number to ensure you have paperwork associated with your Verizon DSL cancelation. Also, jot down the name of the representative you spoke with on the phone.
7. Mail back any equipment associated with your Verizon DSL account. Include your personal and account information. Before you seal the package, take a picture of the equipment in case you run into issues. 
8. Review your bank statement following the call to ensure the numbers you discussed over the phone match up with your final bill from Verizon. 

If you have multiple services through Verizon, make sure you are clear with the representative about which you want to keep and which you wish to cancel.