If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:



Cancel Magic Jack

MagicJack is a revolutionary invention where users can make long distance phone calls throughout the U.S. and Canada without receiving a monthly phone bill. Here’s how it works: you install a tiny device into the USB port on your computer, then you subscribe to a service that allows you to make unlimited local and long distance phone calls! MagicJack comes with a subscription for using the device and the service, billed once a year.

Many consumers are left wondering how to cancel MagicJack’s yearly subscription.

Looking to cancel your MagicJack account? Read on…

What You’ll Need

  • Full name associated with account
  • Email address and phone number associated with your account 
  • MagicJack password 
  • Order number and date 
  • Credit card associated with the account
  • Tracking number, located on previous invoices 

Steps to Cancel

  1. Gather the information listed above.
  2. Sign onto the Internet and navigate to this page
  3. Scroll to the bottom of the screen and fill out your email address, order number, tracking number, and credit card.
  4. Follow the prompts to cancel your account. 
  5. Remember to keep all invoices in a safe place, and to keep record of any correspondence you have had with anyone from the company. 

Expert Tip

  • MagicJack clearly states on their website and advertisements that after a 30-day trial you can return the device if you are unhappy with the service. 

If you continue to be billed after you have requested to cancel MagicJack service, contact CancelWizard and let us help you cancel MagicJack today.


Company Information

Rated as Moderate

Phone: 561-594-9925 billing
Alternate Phone: https://web06.magicjack.com/my/my/returns_form.html
E-mail: https://web04.magicjack.com/my/login.html
Address: P.O. Box 6846
Alternate Address: -
City: West Palm Beach
State: FL
Zip: 33405

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

Your Comments



Oluwole salu On February, 27th 2013
I have completed the form for the cancellation and pay the amount specified for CancelWizard but the line yet to be cancelled. What is the problem.
Oluwole, I have looked into your account. I see that you requested for CancelWizard to terminate your Magic Jack account on 02/20/2013. We requested additional account specific information from you needed to terminate your account and we received this information back from you on 02/22/2013. On 02/28/2013 we successfully terminated your Magic Jack account and an email was sent to you letting you know it was terminated. If you need any further assistance please let us know. Thank you CancelWizard
James On February, 25th 2013
MagicJack technicians were unable to resolve the problem I had in not being able to make calls with magicjack connect- ed to modem, wall outlet, and phone dispite approx. two hours work (ID# xxxxxxxx).Please cancel my account.
James, I am sorry to hear you are having trouble with Magic Jack. Please note that you contacted CancelWizard not the vendor for which you are attempting to cancel an account. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts. We are not associated with the vendor for which you are attempting to cancel an account. Since we are a third party independent vendor, we do require a fee for our cancellation services. The fee for utilizing our cancellation service is $34.95. This is a service fee charged by CancelWizard, not by the vendor for which you are attempting to cancel an account. If you would like our assistance with canceling your account you would need to go to our website (http://www.cancelwizard.com) submit a cancellation request, and complete payment. Upon completion of payment we would begin the cancelation process. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price. Thank You, CancelWizard.com
Cancelwizard On October, 30th 2012
Support_Reply: Edelmira, We would be happy to help. Click on the Cancel Online button above to begin the process.
Edelmira On October, 10th 2012
please help me cancel magic jack.
Cancelwizard On May, 29th 2012
Gerald - Visit this URL http://magicjack.com/customercare.asp and chat with a customer service representative to retrieve your account information. Thanks!
Gerald tietz On May, 29th 2012
How do I get my account number and all infoRmation required to transfer our phone number to another provider?
Cancelwizard On December, 22nd 2011
Thanks Cara - That's the best way to cancel auto-renew for Magic Jack. We appreciate your comment!
Cara On December, 20th 2011
To disable the "auto renew" feature of MagicJack, you have to go to http://my.magicJack.com and log into your account. Then you go to the "My Account" tab and look at the section entitled "Renewal." Where it says "To Activate Auto-Renew" and has a button that says "Click Here," click on that button. There is a check box that says "Disable Auto-Renew." Check that box. In essence, you should be cancelling your subscription, as the Auto-Renew is disabled and MagicJack will have to continue to sell you their service rather than just pilfering your checking account.
Cancelwizard On November, 9th 2011
Have you tried the live chat feature on their website? I would start there.
Danny On November, 3rd 2011
I want to cancel Majic Jack is there a number for this how do i contact them.. i am seriously going to complain. It is unbelievable.

     
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