If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:



Cancel Ancestry.com

Ancestry.com is an Internet company based in Provo, Utah and is the the largest genealogy companies in the world. Through a membership, users have access to genealogical and historical record websites focused, and can develop a unique family tree with the web-based solution. Subscribers of Ancestry websites totaled approximately 2.2 million as of March 31, 2015.

The automatic renewal processes for online accounts are the source of a great amount of money and time wasted – mostly at the consumer’s expense. Such is the case with Ancestry.com. According to Ancestry.com, “...once you sign up for a free trial or become a subscribing member, your subscription will be automatically renewed and your billing method will be charged based on the subscription program (semiannually, quarterly, monthly, etc.) you have chosen unless you opt out or cancel by following the instructions in this Agreement.”

Plus, many subscribers at first find it amusing to figure out their family history, after they use the service once they may no longer need it.

If you are looking to cancel your Ancestry.com account, read on to discover what you need to cancel, and steps to cancel your subscription.

What You’ll Need:

  • Ancestry.com login information (username and password)
  • Access to a computer

Steps to Cancel:

  1. Sign online and access Ancestry.com. 
  2. Log in using your member login and password. 
  3. visit http://help.ancestry.com/app/home
  4. Navigate to your Account page. 
  5. Find the Cancellation information. 
  6. Follow the steps to cancel, listed on the webpage.
  7. Obtain confirmation that your account has been cancelled and keep it for your records.
  8. Cancellations may be made by phone or email via the contact information below or by logging into your Account page on the appropriate Website and following the cancellation instructions there. 

Expert Tips:

  • If you sign up for a free trial, you may cancel at any time during the free trial period and incur no charge. 
  • For Ancestry.com, please call (800) 262-3787, send an email to support@ancestry.com.Monthly subscriptions and any subscription that is billed on a monthly basis may be cancelled at any time but are not eligible for a refund. 

Don't let the questionable cancellation policies of Ancestry.com take your hard earned money. Save time and let CancelWizard cancel your Ancestry.com account for you.


Company Information

Phone: 1-800-262-3787 opt 4 / Corp: 801-705-7000
Alternate Phone: Fax: 801-705-7001
E-mail: support@ancestry.com
Address: 360 West 4800 North
Alternate Address: -
City: Provo
State: UT
Zip: 84604

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

Your Comments



Cancel wizard On May, 29th 2013
Please note that you contacted CancelWizard not the vendor for which you are attempting to cancel an account. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts. We are not associated with the vendor for which you are attempting to cancel an account. Since we are a third party independent vendor, we do require a fee for our cancellation services. The fee for utilizing our cancellation service is $34.95. This is a service fee charged by CancelWizard, not by the vendor for which you are attempting to cancel an account. If you would like our assistance with canceling your account you would need to go to our website (http://www.cancelwizard.com) submit a cancellation request, and complete payment. Upon completion of payment we would begin the cancelation process. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price. Thank You, CancelWizard.com http://www.cancelwizard.com Email: julie@cancelwizard.com For more information please check us out on Facebook, Twitter, and YouTube. Facebook: http://www.facebook.com/cancelwizard Twitter: http://www.twitter.com/cancelwizard YouTube: http://www.youtube.com/cancelwizard Disclaimer: Please note that you are corresponding with CancelWizard, not the vendor for which you are attempting to cancel service. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts for a fee. We are not directly associated with any of the vendors for which we offer our cancellation service.
Janise anderson On May, 29th 2013
you are a fraud! I was supposed to have your service for ONE trial month and you have been charging me for months! I want all of my money back that you have taken withobut my concent!
Please note that you contacted CancelWizard not the vendor for which you are attempting to cancel an account. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts. We are not associated with the vendor for which you are attempting to cancel an account. Since we are a third party independent vendor, we do require a fee for our cancellation services. The fee for utilizing our cancellation service is $34.95. This is a service fee charged by CancelWizard, not by the vendor for which you are attempting to cancel an account. If you would like our assistance with canceling your account you would need to go to our website (http://www.cancelwizard.com) submit a cancellation request, and complete payment. Upon completion of payment we would begin the cancelation process. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price. Thank You, CancelWizard.com http://www.cancelwizard.com Email: julie@cancelwizard.com For more information please check us out on Facebook, Twitter, and YouTube. Facebook: http://www.facebook.com/cancelwizard Twitter: http://www.twitter.com/cancelwizard YouTube: http://www.youtube.com/cancelwizard Disclaimer: Please note that you are corresponding with CancelWizard, not the vendor for which you are attempting to cancel service. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts for a fee. We are not directly associated with any of the vendors for which we offer our cancellation service.
Cancelwizard On October, 15th 2012
David, I am pleased that you enjoyed the website. We try to make the process as easy as possible.
David On September, 20th 2012
thanks I really enjoy using the website
Cancelwizard On August, 24th 2012
We would be happy to cancel your Ancestry.com account for you. We do have lots of experience with this company and will be able to ease your concerns very quickly. Just click on the big red cancel button above and follow the easy steps that follow. We will be in touch with you once you have done so.
Gwendolynjordan On August, 21st 2012
Please cancel my subscription I am unable to do so and I don't know what to do. I contacted my bank also but I am unsure of what will happen.
Cancelwizard On January, 28th 2012
It's important that you never share your account information in the comment section of this or any website. If you'd like to have CancelWizard cancel your Ancestry account you can start the cancelation process by clicking the big, red cancelation button. Thanks!
Coy e. brooks On January, 25th 2012
I wish my membership be closed, order # before 2/15/2012 This membership was a waste of money. Thank you
Coy e. brooks On January, 25th 2012
I wish my membership be closed, order # before 2/15/2012 This membership was a waste of money. Thank you
Cancelwizard On January, 4th 2012
If you'd like to have CancelWizard cancel your Ancestry account you can start the cancelation process by clicking the big, red cancelation button. Thanks!

     
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