If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:



Cancel Your AOL Account

The End User License Agreement and Terms of Service: These are two vital documents that most of us gloss over while reading. It's not we don't care we sign, but the helplessness of being unable to do anything about it that causes people to quickly hit "agree". Next thing you know, you're roped into an extensive contract that can be horribly inconvenient and even sometimes expensive. 

At one time, America Online (AOL) was the premier Internet Service Provider and household name. Their sample CDs offering hundreds of hours of access to the service were ubiquitous during the dial-up era, although most of them ended up in the trash or as coasters. While it's not impossible to cancel AOL, the process is esoteric enough to dissuade people who aren't computer savvy from hunting and searching for the right steps.

Fortunately, we've listed steps below to cancel the service. If you do not wan't to read on, simply scroll to the bottom of the page and hit the red button. We will cancel the service for you...

What You'll Need:

The easiest way to cancel the service is through the Internet, either through a mobile device or a computer. You will need the username, password, and the answer to the security question for access to the account. Canceling through the phone is possible, but it is not recommended due to the potential for "customer retention" agents to make it far more difficult than the automated online version.

Steps to Cancel AOL:

Note: This process will completely remove the account. It is possible to cancel the paid subscription and retain your email address.

  1. Login to the AOL Account.
  2. Once you are logged in, click on the section that reads "Manage My Subscriptions". This is toward the top of the page and below the main navigation.
  3. Find the Change My Plan link on this page. It should be under the first block of text, and you will see a bidirectional arrow beside it.
  4. Scroll down to the bottom of the page and look for the link labeled "Cancel AOL".
  5. You will see a long list of things AOL really wants you to consider before canceling. Ignore this and find the drop-down box asking you to provide a reason for the cancelation. Select the appropriate response, and then the large, orange "Cancel AOL" button will finalize the process.

If for some reason the account still exists after following these steps, contact CancelWizard to take care of it for you!


Company Information

Rated as Abusive

Phone: 1-800-827-6364
Alternate Phone: Fraud Dept: 800-307-7969
E-mail: -
Address: P.O. Box 65100
Alternate Address: Dept 5100
City: Sterling
State: VA
Zip: 20165-8800

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

How-to Cancel Instructions for Cancel AOL Account

Your Comments



Elaine ward On March, 19th 2013
No need your service any longer. Thanks!
Elaine, Please note that you contacted CancelWizard not the vendor for which you are attempting to cancel an account. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts. We are not associated with the vendor for which you are attempting to cancel an account. Since we are a third party independent vendor, we do require a fee for our cancellation services. The fee for utilizing our cancellation service is $34.95. This is a service fee charged by CancelWizard, not by the vendor for which you are attempting to cancel an account. If you would like our assistance with canceling your account you would need to go to our website (http://www.cancelwizard.com) submit a cancellation request, and complete payment. Upon completion of payment we would begin the cancelation process. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price. Thank You, CancelWizard.com
Roy wagoner On March, 10th 2013
all i am trying to do is cancel this stupid acount. the people at aol is as stupid as trying to get rid of aol. my aol address is xxxxx@aol.com
Roy, I am sorry to hear you are having trouble cancelling your AOL account. Please note, you have contacted CancelWizard and we are in no way associated with AOL. We do, however, have success in canceling AOL accounts for many, many people. If you would like our assistance with canceling your account you would need to go to our website (http://www.cancelwizard.com) submit a cancellation request, and complete payment. Upon completion of payment we would begin the cancelation process. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price. Thank You, CancelWizard.com
Rosa garcia On February, 27th 2013
I want to change my service to AOL free plan today. I just retired and cannot pay the montly bill anymore. Thank you for your help.
Rosa, CancelWizard can help you to terminate the paid account you have with AOL while still keeping a free email account. Please note however, CancelWizard is in no way associated with AOL. If you would like our assistance with canceling your account you would need to go to our website (http://www.cancelwizard.com) submit a cancellation request, and complete payment. Upon completion of payment we would begin the cancelation process. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price. Thank You, CancelWizard.com
Kimberly On December, 2nd 2012
I deactivated and its reactivated again please cancel/close free aol acct for me asap thanks
Support_Reply: Kimberly, I am sorry to hear about your frustrations with cancelling your AOL account. Cancelwizard has a lot of experience with AOL and we can help you too. We can completely delete your profile and stop all further billings. To begin just click on the Cancel Online button above.
Donna On November, 13th 2012
Pls closed accounts my reason I need block xxxxxxxxxxxxx@aol.com her name Darlene xxxxxxxxx I already new one and pls removed my acct xxxxxxxxxxxxxx5@aol.com Thank u, Donna
Support_Reply: Donna, We would be happy to assist you with this cancellation. We can completely delete your profile on the old AOL account and stop all further communications on that account. To begin just click on the Cancel Online button above to begin.
Melanie On November, 11th 2012
not needed anymore
Support_Reply: Melanie, We would be happy to assist you with your AOL cancellation. To begin just click on the big red Cancel Online button above.
Cancelwizard On November, 9th 2012
Support_Reply: Patty, Cancelwizard specializes in assisting individuals with canceling difficult to cancel accounts. We would be happy to help you. Click on the Red Cancel Online button above to begin.
Cancelwizard On October, 31st 2012
Support_Reply: Rosemary, Please note that you contacted CancelWizard not AOL. CancelWizard is a third party independent service provider that assists individuals in cancelling a variety of difficult to cancel accounts. We are not associated with AOL. We do however offer a paid service to aid individuals in cancelling their accounts. If you would like our assistance with canceling your AOL account, you would need to submit a cancellation request by clicking Cancel Online above and complete payment. Upon completion of payment, we would begin the cancellation process. If we are unable to cancel your account, as per our cancellation policy, we would issue you a refund of your CancelWizard purchase price.
Patty On October, 22nd 2012
I attempted to change my service to the AOL Free plan today. I was told that my billing cycle was the 21st of every month and since I'm calling on the 21st after 10 am, I would be billed through the next billing cycle. What????? Are these people crazy? Is it legal to bill a customer for a month beyond their request their request for termination of service?? Anyone else have this happen?
Rosemary On October, 12th 2012
I do not want the aol free offer,I want what I am paying $11.99 a month for,that I have had many years.I want this cancelled immediately or I am out of AOL for good.This is terrible,I need my emails as my Father is dying and I wear hearing aids and can'r contact family by phone.Please do this for me now!Rosemary

     
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