Cox is an Internet Service Provider located in the United States. If you have Internet in your home, you most likely rely on it heavily for business and leisure. When you need to cancel your Internet service, or switch your Internet Service Provider, you need it done quickly and efficiently to limit downtime. Unfortunately, Cox doesn’t seem able to do either one of these.
Cox is getting an earful on message posts and Internet forums from customers fed up with the company and their lack of customer service, or service at all. This post from My3Cents.com has an angry customer spouting off about the headaches endured when they attempted to cancel their Cox account. At first, the customer service representative refused to cancel their Internet service!
There are countless accounts of Cox and the inexplicably rude customer service representatives. Here is a post from a customer who requested cancellation and was told, "’if you want to cancel, go to the cox office and return the equipment...is there anything else…’" It is no wonder people are switching their Internet Service Providers from Cox to another more customer friendly company.
Avoid rude customer service, and save your energy for more important things. Let CancelWizard cancel your Cox account for you.
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