If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:



Cancel Direct TV

Tired of paying $100s of dollars every month on your DIRECTTV bill? DIRECTTV, a popular satellite television provider, is raved about for its diversity of channels and OnDemand service. But what is NOT raved about is the ease of cancellation. DIRECTTV dishes out contracts to its customers, and many times people have to end up paying extra to get out of their contract. In fact, the customer grievances for DIRECTTV are almost 90% negative, and many of those complaints related to the difficulty canceling. The well-known site, Elliot.org, also recently posted an article about the challenges of canceling DIRECTTV and the undisclosed contract extension. The article cited that “The representative with whom you spoke should have told you that when you moved and were offered a “free” upgrade, you were also signing up for another two-year contract. You should have also reviewed the terms of your contract before signing again — it should have clearly disclosed your obligations.”

Looking to cancel your DIRECTTV account today? Here’s what you’ll need and the steps to cancel.

What You’ll Need:

 

  • Personal information (Name, address, phone number, email, Social Security Number
  • Your account information (Number and name associated to the account)
  • DIRECTTV equipment: including receiver, remotes, and cords
  • Your most recent DIRECTTV billing statement
  • Credit card or bank account associated with the account

Steps to Cancel DIRECTTV:

 

  1. Call DIRECTV at 1-800-531-5000. You'll then be prompted to speak to a customer service representative. Give them your account information and state that you're interested in canceling your service.
  2. The customer service representative will walk you through the terms of your contract and how you breached the contract. They'll then go over billing and steps to disconnect.
  3. Disconnect your DIRECTV equipment; this includes receivers and remotes. After the customer service call, they will send you a box that you'll send all returned equipment back to them.
  4. DIRECTV will provide you with an equipment return kit and instructions on how to prepare your equipment for return.
  5. Send equipment to DIRECTTV.
  6. Follow up with DIRECTTV one month after you cancel to ensure you are indeed cancelled.

Expert Tip:

  • Yes, if you choose to cancel your DIRECTV service before your commitment expires you will be charged a prorated fee of up to $20 per month, according to the DIRECTTV Support Page.
  • If DIRECTV hasn't received your equipment within 21 days of cancellation, you will be charged an unreturned equipment fee. This fee ranges from $45 to $250, depending on the type of equipment you have.

If you’ve signed up for a lengthy contract and now want to cancel Direct TV, CancelWizard can help. Let CancelWizard do the cancellation for you.


Company Information

Rated as Moderate

Phone: 800-370-3587
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If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

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