Established in 1994, and located in Atlanta, Earthlink is one of the largest Internet Service Providers in the United States. Although it is lauded for its superior security and connectivity, consumers are not so much in favor of its cancellation policies and requests for cancellation that can sometimes go entirely ignored according to customer reviews at consumeraffairs.com.

If you’re done with this email provider, then it’s time to cancel, but given what we just told you it might seem a little intimidating! Well, understood, because Earthlink is an example of how a large company can leave customers feeling left behind when customer service is slow to accomodate those who wish to cancel their accounts. Fortunately, there are several ways to cancel, and if you follow our instructions carefully, you should be able to get the job done.

Earthlink allows account holders to cancel via phone, U.S. mail, or via fax. We will outline each of these ways below, and will include ALL the possible elements required in the “What You’ll Need” section, though depending on which approach you take, you will only need some of these.

What You’ll Need:

• Your EarthLink account number
• Your current telephone number
• Access to a phone
• Access to a computer and printer
• Access to a fax machine

Steps to Cancel EarthLink:

By phone:

1. Call 1-888- 327-8454.
2. Give the customer service representative your name and account number.
3. Request cancellation.
4. Write down the representative’s name and ID for future reference.

By mail:

1. Type a letter requesting cancellation, including your ID and telephone number and put in an envelope.
2. Sign the letter.
3. Address an to EarthLink, LLC, Cancel (write Name of Service), 1170 Peachtree Street, Suite 900, Atlanta, GA 30309.
4. Mail registered or certified mail, return receipt requested.

By fax:

1. Type a letter requesting cancellation, including your ID and telephone number.
2. Sign the letter.
3. Fax to 1-404-795-1034.

While many former customers have complained that extremely long telephone wait times make cancelling very difficult, others have noted that requests for cancellation sent by fax or mail often don’t go through. Depending on which you find more annoying – being on hold or not knowing whether your cancellation went through – you can choose accordingly.

If you would rather let the pros do it for you, click the “Use Our Cancellation Service” button. We'll offer you fast service and save you the trouble of doing it yourself.

Got more questions you’d like answered? Go ahead and check out our Frequently Asked Questions Page. If you’d like to share your own experience using or canceling EarthLink, use the comment field below!