If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

Cancel Zune Pass

Zune Pass is an entertainment platform analogous to iTunes, allowing users to browse and buy from Microsoft’s large entertainment library. In addition to music, the library contains videos, podcasts, pictures and apps, which users can then download at a cost of $15 per month. While you are still paying for the pass, you have unlimited use of the entertainment library, and can download as many tracks as you like. However, you can only download them to certain devices, including your computer, your Xbox 360, Zune HD, or your Windows Phone. You cannot burn them to CDs or upload them to Apple devices or other similar products. The exception is the “Keep Ten” rule, which allows you to keep 10 tracks each month, even after cancellation.

Cancelling your Zune Pass account isn’t difficult, but be sure before you do that you actually wish to cancel your subscription. Not only will this make it so you cannot use it any longer, you’ll also have only limited remaining use of the tracks you downloaded: Only the ones that fall under the “Keep Ten” category will be yours once the pass is gone. Still sure you want to proceed? Follow the simple instructions below to shut down your account.

What You’ll Need:

  • Your Zune Pass account information (username and password)
  • Access to a computer

Steps to Cancel Zune Pass:

  1. Login to your Zune.net account using your username (which may be your email address) and your password.
  2. Click “My Account” within the Zune menu.
  3. Navigate to the "Zune Pass and Zune Marketplace" section.
  4. Choose the option to cancel your subscription or free trial.
  5. Wait for Zune Pass to cancel your account.
  6. Keep cancellation confirmation emails for your records, and if you wish to be extra cautious, take a screenshot of the cancelation page.
  7. Monitor billing to ensure that monthly billing ceases.

We hope this CancelWizard tutorial helped you close your Zune Pass account. If not, CancelWizard can easily handle your cancelation for you. Click on the “Use Our Cancellation Service” button to get started now. Our experts will help you cancel your account in just a few simple steps.

Curious about whether a CancelWizard service is for you? Have other questions you would like us to answer? No problem. Check out our Frequently Asked Questions page or get in touch via email. Our friendly team is always happy to help!

If you have other questions or comments, please feel free to leave them in the field below.

Company Information

Phone: 1.800.386.5550
Alternate Phone: 1-425-637-7096 OUTSIDE OF US
E-mail: http://www.xbox.com/en-US/Live/Partners/Zune
Address: -
Alternate Address: -
City: -
State: -
Zip: -

If you do not wish to use our do-it-yourself guides, we also provide a cancellation service:

Your Comments

Sherren On November, 10th 2012
Not happy!!!! I thought I had only subscribed to Zune for 14 days. However, after paying off my credit card bill I find you have been charging me £8.99 every month. Please could you sort out this problem before I become quite cross. Regards Sherren
Support_Reply: Sherren, Please note that you have contacted Cancel Wizard, not Zune Pass. Cancel Wizard specializes in assisting individuals with cancelling difficult to cancel memberships. If you would like our assistance, just click on the Cancel Online button above to begin. If we are unable to complete the cancellation, we will refund the Cancel Wizard purchase price, as per our cancellation policy.
Cancelwizard On October, 23rd 2012
Josh, It sounds like you are a little frustrated trying to get your Zune account cancelled. We can help even if you no longer have your verification email. Cancelwizard offers a paid service to assist with helping individuals cancel difficult to cancel memberships. To begin the process go to http://www.cancelwizard.com or click the Cancel Online button above to begin the process. If we are unable to cancel your membership we will refund the Cancelwizard purchase price as per our cancellation policy.
Josh On September, 24th 2012
Hello, I have been billed £8.99 from Zune but I can't afford and have been trying to cancel it for weeks. I can't access the account because my verification email is no longer valid.
Cancelwizard On January, 28th 2012
Julie - Have you followed the instructions in the article above? Give that a try and if you still need help, let us know. Thanks!
Julie headford On January, 28th 2012
help!! I have been charged £15 by microsoft and i cant afford it and I don't know what it is for. I have been trying to cancel my daughters zune account unsuccessfully-it is impossible to cancel and i am so angry

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